*Please read our return policy carefully before making a purchase from Bellavnailsupply.com. *
Time Frame
Our return policy allows for returns within 14 days of the purchase date. If more than 14 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
Eligibility
To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Non-Returnable Items
Certain goods cannot be returned, including:
– Sanitary goods or flammable liquids.
– Powders and liquid monomer.
– Gift cards.
Partial Refunds
In some situations, only partial refunds may be granted. This includes items with signs of use, products with removed seals, items not in their original condition, or those damaged or missing parts for reasons not due to our error.
Refund Process
To complete your return, we require a receipt or proof of purchase. Once we receive and inspect your returned item, we will send you an email to notify you of its status, whether it’s approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specific timeframe.
Sale Items
All SALE items are nonrefundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected].
Shipping
To return your product contact us at [email protected] or (817) 584-7067. You are responsible for the cost of return shipping, and this cost is non-refundable. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Please note that shipping times for exchanged products may vary based on your location.
